AGENTS · EDITORIAL CLASSIFICATION · NOT A BENCHMARK
DO I NEED THE BIG MODEL FOR…
Run a customer-support agent with tool access
Routed-model jobMAYBE — EARN THE UPGRADE
“Use a mid-tier core and reserve frontier calls for novel or sensitive cases.”
WHY THIS VERDICTSTART WITH
START WITH
THE WORK.
- 01
The task requires several dependent reasoning steps.
- 02
Several plausible interpretations can remain live.
- 03
A plausible wrong answer could create material cost or harm.
RECOMMENDED SETUPMid-tier first; route low-confidence cases upward
NON-NEGOTIABLE
Gate refunds, account changes, and policy exceptions behind explicit controls.
REASONING4/5
AMBIGUITY4/5
ERROR COST4/5
CONTEXT4/5