SUPPORT · EDITORIAL CLASSIFICATION · NOT A BENCHMARK
DO I NEED THE BIG MODEL FOR…
Respond to an angry high-value customer
Routed-model jobMAYBE — EARN THE UPGRADE
“Tone, context, and commercial judgement justify an escalation path.”
WHY THIS VERDICTSTART WITH
START WITH
THE WORK.
- 01
The work is constrained enough to evaluate cheaply.
- 02
Several plausible interpretations can remain live.
- 03
A plausible wrong answer could create material cost or harm.
RECOMMENDED SETUPMid-tier first; route low-confidence cases upward
NON-NEGOTIABLE
Let a person approve concessions and anything that changes the relationship.
REASONING3/5
AMBIGUITY5/5
ERROR COST4/5
CONTEXT3/5